Zoho Desk is a help desk software that gives the ability to manage your customer support activities efficiently. Through Zoho Desk you can assign, track and set up alerts on help desk tickets easily. Zoho Desk helps you stay on top of every aspect of your customer service effort.
Manage Support Process without a glitch
Lodge a ticket, assign it to concerned personals, escalate on the basis of severity of the complaint and resolve the ticket with customer happiness rating.
Reports and Dashboards
Get useful insights of your teams’ performance through customized dashboards and reports. Reports can be created to keep track of time spent every ticket and task. Not only this, Zoho Desk can help to track the agent’s availability, most threaded tickets and can measure customer happiness ratings.
Can be Tailored according to Business needs.
Zoho Desk can be customized not only through look and feel but also how it behaves. Details related to services can be stored in different layouts. You can define every step a ticket takes from creation to closure. Not only this Zoho Desk can help to create the self-service portal for each brand customers.
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